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Delivery Coverage

We will deliver to any location in Hong Kong Island, Kowloon or the New Territories. For deliveries to the New Territories or outlying islands (including Hong Kong International Airport), please contact the shop to confirm the supplementary delivery charge that may apply in some cases.

Delivery Timing

Standard pricing applies for delivery on Monday to Saturday during standard business hours. A supplementary delivery charge may apply for deliveries that need to be made out of hours, on Sundays and public holidays, or upon short notice. Please contact the shop (852) 2561-8286 or info@polaikam.com to discuss as we’ll only apply supplementary charges when we or our delivery contractors have to make special arrangements.

Delivery during Bad Weather Conditions

In case the scheduled delivery coincides with a typhoon signal number 8 or heavy rainstorm, we will contact you to arrange another delivery time convenient to you. If we cannot reach you, we will reschedule the delivery to the day after the typhoon or rainstorm signal is lowered, or sooner if practicable.

Instructions for Delivery

Please give us clear delivery instructions, including the full address and contact telephone numbers for the recipient. In case delivery is not possible (inaccessible location, recipient unavailable) we may contact the recipient and/or sender for instructions on redelivery. Depending on the circumstances, we may need to make an additional charge for redelivery.